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Contact Info

  • Address: 3RD FLOOR, OFFICE NO A 307, BLDG NO 2, NEW SONAL LINK SERVICE IND PREMISES CO OP SO LTD, LINK ROAD SUB PLOT 8, Mumbai, Mumbai Suburban, Maharashtra, 400064.
  • Phone: +91 8097997192
  • info@aquabizindia.com
  • Week Days: 09.00 to 18.00 Sunday: Closed

Refund & Cancellation Policy

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Refund & Cancellation Policy

Effective Date: 06 June 2026

At AQUA BIZ INDIA PRIVATE LIMITED, we strive to provide high-quality online courses, training programs, educational resources, and learning experiences. We value customer satisfaction and have established this Refund & Cancellation Policy to ensure transparency regarding purchases made through our platform.

By purchasing any course, subscription, webinar, workshop, or educational service from our website, you agree to the terms outlined below.

1. Eligibility for Refunds

Refund requests may be considered under the following conditions:

  • The refund request is submitted within 7 days from the date of purchase.

  • Valid proof of purchase is provided.

  • The course or service was purchased directly through our official website.

  • The user has not substantially consumed, completed, or downloaded a significant portion of the course content.

All refund requests are subject to review and approval by AQUA BIZ INDIA PRIVATE LIMITED.

2. Non-Refundable Products and Services

Refunds will generally not be provided for:

  • Courses that have been substantially accessed, completed, or downloaded.

  • Digital learning materials that have already been delivered and accessed.

  • Recorded webinars or workshops after access has been granted.

  • Promotional, discounted, or special-offer purchases.

  • Bundled course packages purchased at discounted rates.

  • Subscription plans after the subscription period has commenced.

  • Certification fees and examination-related fees, where applicable.

  • Services purchased from third-party platforms or partners.

3. Cancellation Policy

Users may cancel future purchases or subscription renewals at any time through their account settings or by contacting our support team.

Cancellation of a subscription will:

  • Prevent future billing cycles.

  • Not automatically qualify for a refund of amounts already paid.

  • Allow access to purchased services until the end of the current subscription period, unless otherwise stated.

4. How to Request a Refund

To request a refund, users must contact our support team with the following information:

  • Full Name

  • Registered Email Address

  • Order ID or Transaction Reference Number

  • Course Name

  • Reason for Refund Request

Refund requests should be submitted via email to:

Email: info@aquabizindia.com

Our support team will review the request and respond within 7 business days.

5. Refund Processing

If a refund request is approved:

  • Refunds will be processed using the original payment method.

  • Processing times may vary depending on the payment gateway, bank, or financial institution.

  • Refunds typically appear within 5–10 business days after approval.

AQUA BIZ INDIA PRIVATE LIMITED shall not be responsible for delays caused by banks, card issuers, payment processors, or third-party financial institutions.

6. Technical Issues

If you experience technical difficulties accessing course content, users are encouraged to contact our support team before requesting a refund.

We will make reasonable efforts to:

  • Restore access.

  • Resolve technical problems.

  • Provide alternative access where possible.

Refunds may not be granted when technical issues can be reasonably resolved by our support team.

7. Exceptional Circumstances

In exceptional situations, AQUA BIZ INDIA PRIVATE LIMITED may, at its sole discretion, approve a full or partial refund outside the standard refund policy.

Such decisions will be made on a case-by-case basis and shall be final.

8. Chargebacks and Payment Disputes

Users are encouraged to contact us before initiating a chargeback or payment dispute.

If a chargeback is initiated without first attempting to resolve the matter with us:

  • Access to courses and services may be suspended.

  • User accounts may be restricted pending investigation.

We reserve the right to provide relevant transaction records and usage data to payment processors in connection with dispute resolution.

9. Changes to This Policy

AQUA BIZ INDIA PRIVATE LIMITED reserves the right to modify or update this Refund & Cancellation Policy at any time.

Changes become effective immediately upon publication on this page. Users are encouraged to review this policy periodically.

10. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

AQUA BIZ INDIA PRIVATE LIMITED

Email: info@aquabizindia.com

Phone: +91 8097997192

Address:

3rd Floor, Office No. A-307, Building No. 2, New Sonal Link Service Industrial Premises Co-Op Society Ltd., Link Road, Sub Plot 8, Mumbai, Mumbai Suburban, Maharashtra – 400064, India.

Our team will make reasonable efforts to respond to all refund and cancellation inquiries promptly.