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Refund And Return Policy

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Last Updated: 19/06/2026

Thank you for shopping with AQUA BIZ INDIA PRIVATE LIMITED. We are committed to providing a smooth and satisfying shopping experience. Please read this Refund & Returns Policy carefully to understand your rights and responsibilities when purchasing products from our website.

1. Eligibility for Returns

We accept returns under the following conditions:

a. Damaged or Defective Products

You may request a return or replacement if:

  • The product arrives damaged or defective.

  • The product is not functioning as intended upon delivery.

  • You notify us within 7 days of receiving the product.

  • You provide clear photos or an unboxing video showing the issue.

b. Incorrect Product Delivered

If you receive the wrong product:

  • Notify us within 48 hours of delivery.

  • Keep the product unused, unopened (where applicable), and in its original packaging.

  • Ensure all accessories, manuals, and promotional items are included.

c. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products damaged due to misuse, negligence, accidental damage, or improper handling.

  • Products returned without original packaging, accessories, labels, or serial numbers (where applicable).

  • Digital products, downloadable software, gift cards, or other non-tangible items.

  • Products marked as non-returnable or final sale on the product page.

2. Return Conditions

To qualify for a return:

  • The product must be in its original condition.

  • The product should be unused or show only reasonable handling necessary for inspection.

  • All original accessories, manuals, warranty cards, invoices, and complimentary items must be included.

  • Serial numbers, barcodes, or identification labels (where applicable) must remain intact.

Products returned in a condition different from how they were delivered may not qualify for a refund or replacement.

3. Return Process

To initiate a return:

  • Contact our customer support team via email.

  • Provide:

    • Order Number

    • Reason for the return

    • Photos or videos of the product (if applicable)

Our team will review your request within 24–48 business hours.

If your request is approved:

  • We may arrange a pickup where available, or

  • Ask you to ship the product to the address provided by our support team.

After receiving and inspecting the returned product, we will process the refund or replacement.

4. Refund Process

Once the returned product has been received and successfully inspected:

  • Approved refunds will be issued to the original payment method used for the purchase.

  • Refunds are generally processed within 3–5 business days after approval, although actual credit timelines may vary depending on your payment provider or bank.

Shipping charges will only be refunded if:

  • The wrong product was delivered, or

  • The product arrived damaged or defective due to our error.

5. Replacement Policy

You may request a replacement if:

  • The product is damaged or defective upon delivery.

  • The issue is reported within the applicable return period.

  • The product is available in stock.

If the same product is unavailable, you may choose:

  • A full refund, or

  • A replacement with an alternative product (any price difference will be adjusted accordingly).

6. Order Cancellation

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled. However, if eligible, you may request a return after delivery in accordance with this policy.

If a cancellation request is approved before shipment, any applicable refund will be processed using the original payment method.

7. Warranty

Certain products may be covered by a manufacturer’s warranty.

After the applicable return period has ended:

  • Warranty claims must be made directly with the manufacturer or an authorized service center, where applicable.

  • We may assist by providing relevant warranty information, but repair or replacement timelines are determined by the manufacturer.

Warranty coverage does not apply to damage caused by:

  • Misuse

  • Accidental damage

  • Unauthorized repairs or modifications

  • Improper installation or handling

  • Normal wear and tear

8. Exceptions

We reserve the right to refuse returns or refunds if:

  • The return request does not meet the eligibility requirements.

  • The product has been intentionally damaged or altered.

  • Evidence of fraudulent activity is identified.

  • The product is returned incomplete or in an unsellable condition.

9. Contact Us

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us.

AQUA BIZ INDIA PRIVATE LIMITED

Email:  info@aquabizindia.com

Phone: +91 8097997192

Address:

3rd Floor, Office No. A-307, Building No. 2, New Sonal Link Service Industrial Premises Co-Op Society Ltd., Link Road, Sub Plot 8, Mumbai, Mumbai Suburban, Maharashtra – 400064, India.